Returns
We will guarantee a full money-back refund within 14 days of purchase provided that the jewellery is returned in its original condition. Upon receipt of the returned item, the card used for the purchase will be credited with the cost of the goods minus the delivery charges.
You are entitled to return an ordered item within 14 days of the date of delivery as long as the item is in its original condition.
To return an item you email us at info@assyalondon.com or WhatsApp +44 (0) 7340 195690 within 14 days of receiving your order, stating your order number, product name/description, reason for return (optional) and whether you would like an exchange or refund.
We will then send you a free returns label.
We request that any item(s) being returned from within the UK are returned in its original ASSYA packaging within 7 days of issuing your Return confirmation email. Please pack the item carefully and include your packing slip or order number inside using the return label we send you.
You are not able to return items which have been worn.
We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Bespoke items - items that we do not currently carry in stock - and Special Orders cannot be exchanged or returned under any circumstance. Returns will be sent back to:
ASSYA LONDON
Returns Department
10a St Christopher's Place
London
W1U 1NF
United Kingdom
We cannot accept responsibility for postage fees, nor for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at the manager’s discretion.
Please note that ASSYA cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the UK. If you have any questions on returns or exchanges, please call us on +44 (0) 7340 195690 or send us an email at info@assyalondon.com.